Privacy Policy

When you contact us or request service, we collect your name, phone number, email address, and service address. We use this to schedule your appointment and keep you updated.

If you pay by card, our payment processor handles your payment details. We do not store full card numbers on our systems.

We also collect basic technical information automatically, like your IP address, browser type, and pages you visit on our site. This helps us improve our website and your experience.

We use your information to respond to your request, schedule service, and provide the water heater help you need.

We may send you appointment reminders, follow-up messages, and occasional updates about our services. You can opt out of marketing messages at any time.

We also use your information to improve our website, prevent fraud, and comply with legal requirements.

Our website uses cookies and similar technologies to remember your preferences and understand how you use our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work properly.

We use third-party analytics tools, like Google Analytics, to help us understand website traffic and usage. These tools may collect information about your visits to our site and other sites over time.

We also use third-party services for scheduling, payment processing, and communication. These providers have their own privacy policies, and we encourage you to review them.

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and email services.

We may also share information if required by law, to protect our rights, or in connection with a business transfer.

We keep your personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your information is no longer needed, we securely delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.

No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. But we work hard to keep your data safe.

You have the right to access, correct, or delete your personal information. You can also object to or restrict certain processing.

To exercise these rights, contact us using the information below. We will respond within a reasonable timeframe.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us so we can delete it.

We may update this privacy policy from time to time. When we do, we will post the new policy on this page with a new effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.